Raynice Lighting recently conducted an intensive training session on DuMate, the AI-powered intelligent assistant, ahead of China's National Day Golden Week holiday. The program brought together the company's entire management team, frontline sales staff, and technical personnel to harness AI tools for smarter workflows and more responsive customer support.

Investing in People, Empowered by AI

Held just before the October 1 holiday break, the training marked a key milestone in Raynice Lighting's digital transformation roadmap. Sessions covered practical applications of Baidu Dazi across daily work scenarios — from streamlining product inquiries and drafting technical specifications, to accelerating order processing and after-sales support.

"Our people are the backbone of the customer experience," said a Raynice Lighting spokesperson. "By giving our teams the right AI tools before a busy holiday period, we're making sure every client — whether they're reaching out about CE-certified outdoor lighting, commercial projects, or custom OEM solutions — gets faster, more accurate, and more professional responses, even when the office is in transition."

Who Took Part

The training was mandatory for three core groups:

• Management team — to lead by example and embed AI-assisted decision-making across departments.
• Frontline sales staff — to respond to overseas and domestic customer inquiries with speed and precision, especially across European, Southeast Asian, and Middle East markets.
• Technical and engineering personnel — to leverage AI for technical documentation, fixture selection guidance, and troubleshooting support.

What This Means for Customers

Customers working with Raynice Lighting can expect:

• Faster response times on quotes, product datasheets, and compliance documentation.
• More consistent service quality, backed by AI-assisted knowledge retrieval on standards such as CE, RoHS, and IP ratings.
• Seamless support through the holiday period, with prepared teams ready to pick up where they left off.

As the global lighting industry grows more competitive, Raynice Lighting continues to invest in both product innovation and team capability — because great light starts with great people, and great people deserve great tools.

About Raynice Lighting Raynice Lighting is a professional lighting manufacturer specializing in outdoor, commercial, and residential lighting solutions. With a strong focus on CE-certified products, extreme-environment durability (including low-temperature and underwater applications), and OEM/ODM partnerships, Raynice serves distributors, project contractors, and brand clients across Europe, Asia, and beyond.